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Chromebook Troubleshooting Tips

chromebooks faqs and shortcuts article

Chromebook Troubleshooting Tips 


Chromebook not working 
Make sure that the chromebook is turned on. If your Chromebook is turned on, is it connected to the internet? 


Can’t login to Chromebook 
Do you have the correct email and password?

Email: firstname.lastname@cortezstudents.org

Password: kemp2015555 


Chromebook won’t turn on or won’t charge 
First, check if the battery is charging by plugging your Chromebook into a power outlet. (Usually, you'll see a light turn on.) 
If your Chromebook is charging, let it charge for at least 30 minutes. If it still won’t turn on, unplug the power cable and hold the power button down for 30 seconds to a minute. Then try to turn on again. 

If your Chromebook still isn't charging: 
1. Check if the charger or adapter cables are completely plugged in, both to your Chromebook and 
the wall.

2. Make sure that the power outlet is working.

3. Unplug your charger from the wall and your Chromebook.

4. Plug your charger back in to your Chromebook, then the wall.

5. Charge the device for at least 30 minutes. 


Camera doesn’t work 
If your camera isn't working, or if you see a message that says "No camera found": 
1. Turn off your Chromebook, then turn it back on.

2. Try using the camera in another app 


Sound doesn’t work 
1. Make sure sound isn't muted: 
Ai. At the bottom right, select the time. Aii. Adjust the volume using the slider. Aiii. Change the sound input or output: 
Bi. At the bottom right, select the time. Bii. Next to the volume slider, select the Right arrow. 


2. Change where sound comes from (output) or where you speak into (input).

3. Unplug audio devices (like headphones or speakers) from your Chromebook. 
 

Chromebook crashes or freezes 
If your Chromebook is crashing or freezing: 
1. Turn off your Chromebook, then turn it back on.

2. Close all your apps and browser windows.

3. If a specific tab in your browser causes your Chromebook to crash or freeze, hard refresh the 
page: Ctrl + Shift + r. 
 

Montezuma-Cortez
MIDDLE SCHOOL

450 West 2nd Street 
Cortez, Colorado  81321
(970) 565-7824

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