Your Chromebook should always be transport in a padded sleeve, a Chromebook bag, or a padded compartment in a backpack.

Be careful not to leave the device on the floor or a seat where it might get stepped or sat on!

Don't close the Chromebook with anything inside it, that could crack the screen.

Stickers and Engraving

The district has placed 1 MCSD asset tag (barcode sticker) on the Chromebook as well as noted the asset tag in permanent marker.  No additional permanent markings of any kind (stickers, skins, engraving, permanent ink pen, tape, etc.) shall be placed on the Chromebook at any time. While the devices are issued to students, they are still district-owned property.  Additional permanent markings on the device can be considered vandalism.

General cleaning tips

• Use a lint-free cloth, such as a screen wipe or a cloth made from microfiber.
• Avoid excessive wiping and submerging item in cleanser to avoid damage.
• Unplug all external power sources and cables.
• Do not use aerosol sprays, bleach or abrasive cleaners.
• Ensure moisture does not get into any openings to avoid damage.
• Never spray cleaner directly on an item.

Approved COVID-19 disinfectants safe for computers, accessories and electronics

• Isopropyl alcohol or rubbing alcohol with at least 70 percent alcohol – undiluted – or 99 percent isopropyl alcohol diluted with purified water - dilute by adding 1 part water to 2 parts of this 99% isopropyl alcohol - will kill coronavirus on surfaces in about 30 seconds.
• Clorox disinfectant wipe or a wipe containing 70% alcohol
• Using a Clorox disinfectant wipe or a wipe containing 70% alcohol, gently and carefully wipe the hard, nonporous surface of the item. This includes the display, touchscreen keyboard, mouse and the exterior surface of the item.
• When using a disinfectant wipe, it is important to follow the contact time found on the label. It may be necessary to use more than one wipe to keep the surface wet for the recommended contact time.
• Do not use fabric or leather surfaces on items, as this can scratch or damage to the items.
• Do not use bleach to disinfect computers and electronics.

When a Chromebook hasn't been updated, many apps and features can be affected. Follow the steps below to check on and update your Chromebook OS.

• Turn on your Chromebook.
• Connect your Chromebook to Wi-Fi and log on.
• At the bottom right, select the time
• Select Settings (wheel icon)
• At the bottom of the left panel, select About Chrome OS.
• Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses.
• Select Check for updates.
• If your Chromebook finds a software update, it will start to download automatically

When turning on the Chromebook, if you see this page (or something similar) please contact the help desk with either Serial Number or Asset Tag Number; both should be displayed on the locked screen.

OR

Please make sure the device is connected to the wifi or it will not be able to unlock!

If a School issued Chromebook is not connected to the wifi here are a few steps to try:

Click on the wifi symbol (green box, example below) and select MCSDChrome (Click red box, example below) to connect (If a password is needed for MCSDChrome, type: EveryStudent)

Reboot Chromebook and see if wifi connects automatically.

If a student is seeing this page when trying to go to a website please try rebooting.

If "your connection is not private" continues to show up, please go to securly.com/ssl and make sure the security certificate is installed.

If they are still having issues after a reboot the tech department will have to see it.

Is it plugged into an active electrical socket? Sometimes there is a switch on the wall that turns the electric socket of/off. Make sure that switch is turned on. 

Does the charger have a good connection? Some RSD Chromebooks have a spot on each side that you can charge from. If you have a Chromebook with that option and one side is not charging, try the other side.

Does it have a green light but won’t turn on?  Do a hard re-start. Hold the power button and the refresh key for about a minute. The refresh key on a Chromebook is in the upper left-hand corner of the keyboard and looks like a circle with an arrow at the end of it. Let go of the button and if the Chromebook comes back on with a large exclamation point, press the power button to restart it.

Is there a red light on while it is plugged in and charging? If there is no light, the battery is completely drained. When that happens, the Chromebook will not turn on, even if it is charging. Let it charge in an active electrical outlet for 15 minutes.

If no light appears you may have other issues. Please contact your school's helpdesk or if you're a parent or guardian email chromebookhelp@cortez.k12.co.us.

Try taking a picture (with the camera app) of something to determine whether you are having an issue with the camera itself or a problem with the application you are using, i.e., Zoom.  If you can’t take a picture successfully, please return to your school's office or email chromebookhelp@cortez.k12.co.us.

Before you can log in to your Chromebook, you will need to be connected to Wi-Fi. 

A student's username will be their first name.last name@cortezstudents.org (example john.smith@cortezstudents.org)

Their password will be their school abbreviation followed by their student ID (see examples below)

• CMS20123456
• Kemp20123456
• Lewis20123456
• Man20123456
• MCHS20123456
• Mesa20123456
• PV20123456

Is the Chromebook volume is to the max?

Make sure that the Chromebook OS is up to Version 98 or higher. When a Chromebook hasn't been updated, many apps and features can be affected. Go to the panel marked "How to Update your Chromebook OS" for instructions on how to check on and update this.

Still didn’t get louder? Getting a pair of ear pods with a microphone should significantly increase sound quality.

Double check the Keyboard Language setting by hovering your mouse over the lower right-hand corner of the chromebook screen. If the word “keyboard” doesn’t automatically appear, click the gear picture to get to the chromebook settings. They keyboard should be set to US unless you have selected a specific language.

Press Ctrl+Shift+refresh (which is the arrow going in a circle located in upper left hand corner) until you get it to the orientation you want.

Do a hard restart. Hold the power button and the refresh key for about a minute. The refresh key on a chromebook is in the upper left-hand corner of the keyboard and looks like a circle with an arrow at the end of it. Let go of the button and if the chromebook comes back on with a large exclamation point, press the power button to restart it. 

If your screen is cracked, you will need to swap out your device for a new one. Please return to your school's office or contact the Chromebook helpdesk at chromebookhelp@cortez.k12.co.us

Make sure that the Chromebook OS is up to Version 98 or higher. When a Chromebook hasn't been updated, many apps and features can be affected. Go to the panel marked "How to Update your Chromebook OS" for instructions on how to check on and update this.

Check in with your Wi-Fi Carrier. The problem could be related to modem/router settings, parental restrictions, or security/access controls. Contact your Wi-Fi carrier for advice on modem/router settings.

Try a hard re-start. You could try a hard restart of your Chromebook by holding the power button and the refresh key for about a minute. The refresh key on a Chromebook is in the upper left-hand corner of the keyboard and looks like a circle with an arrow at the end of it. Let go of the button and if the Chromebook comes back on with a large exclamation point, press the power button to restart it.

At this time there is a limited number of chargers available in the district. Families may purchase replacement chargers online.

Please find the best charger in your price range using the information below.

LENOVO CHROMEBOOKS

Types:  Lenovo N21, N22, N23

Look For: 45W Charger for Lenovo N21, N22, N23 Chromebooks :::PLEASE NOTE, THE END OF THESE CHARGERS WILL BE ROUND:::

Optional Link:  Replacement Charger for Lenovo N21, N22, N23 Chromebooks

Types:  100e

Look For: 45W Charger for Lenovo 100E Chromebooks :::PLEASE NOTE, THE END OF THESE CHARGERS WILL BE FLAT:::

Optional Link:  Replacement USB-C Charger for Lenovo 100e Chromebooks

Click at the bottom-right corner of the Chromebook's screen (where the clock is). 
Choose the Accessibility settings.  Check (or uncheck) the option for the on-screen keyboard.

To make your screen bigger, decrease resolution: Press Ctrl and Shift and Plus.

To make your screen smaller, increase resolution: Press Ctrl and Shift and Minus.

Reset resolution: Press Ctrl and Shift and 0.

You can make the page you're looking at bigger or smaller, but keep other parts of your screen the same size.

To make the page bigger: Press Ctrl and Plus.

To make the page smaller: Press Ctrl and Minus.

Reset zoom: Press Ctrl and 0.

At the bottom right, select the time

Select Settings

Scroll down and select Advanced

In the "Date and time" section. If it does not list Mountain Time, select side arrow and choose correct time zone.

Students experiencing issues with submitting assignments, viewing images and videos and other issues may have filled the local memory on their Chromebook.  Please watch the video to learn to close synced tabs, delete files stored on your Chromebook and clear your browsing data.  If these steps don't resolve your issue, please be sure to let your teacher know.

Watch or listen to this video and follow the steps: https://youtu.be/wDViYJrHseI

After the Chromebook is powered on-

Click on the click (screen, lower-right)

In the small pop-up menu

Click the 'Accessibility' drown-down menu

Click the turn the following options on/off:

• Spoken feedback
• Select-to-Speak
• Dictation
• Magnifier(s)
• On-Screen Keyboard

To make the page bigger: Press Ctrl and Plus .

To make the page smaller: Press Ctrl and Minus .

Reset zoom: Press Ctrl + 0.

Open the Accessibility Settings

Click or tap the status area in the bottom right corner > Settings > Advanced (at the bottom) > Manage Accessibility Features

Under the ‘Display’ section click the toggle switch next to ‘Use high contrast mode’ or press the ‘Tab’ key repeatedly until the toggle switch is highlighted and then press Space bar to toggle this setting off.

If you’ve reviewed our troubleshooting steps and are still experiencing issues with your device, please exchange your Chromebook at your school's office.